Terms and Conditions

Who you play with

Tsars belongs to Trink N.V. (company number 163848), which also runs it. When you open an account you agree to our Terms of Use, which include the general terms, the Privacy Policy, the game rules and the terms of any bonus you take. The English text of the Terms is the version that counts if a translation differs.

Opening an account

You must be over 18 and above the age at which gambling is legal where you live, and gambling must not be illegal in the territory where you reside. You may hold only one account, in your own correct name. Any further account is treated as a duplicate and may be closed. VPN, proxy, TOR and similar tools are strictly prohibited, and an account used through them from a restricted country may be blocked. If you closed your account and want it back, write to support from your original email instead of registering again.

Verification

We check your age and identity when you sign up, and we expect your documents no later than 3 days after you register. While checks are running we may restrict withdrawals or access to parts of our pages, and we may repeat the checks later for regulatory or security reasons. If you turn out to be under the legal age, the account is closed, the transactions are voided and the winnings are forfeited.

Deposits

Deposit only from an account or card that is yours. Every deposit carries a fixed commission of 1.00 EUR added on top of the amount you choose, and the minimum deposit is 20 EUR. Our main currency is EUR, and other currencies, including CAD, follow the euro unless stated otherwise.

Withdrawals

Payouts are made within 72 hours after your verification is complete and your account is approved, after which the money may need as many as 7 business days to arrive, depending on the method. The minimum withdrawal is 20 EUR (50 EUR by bank transfer), and the upper limits are €30,000 a month, €15,000 a week and €5,000 a day. Each deposit should be wagered 3 times on slots or 5 times on other games before you withdraw, or a 20% fee may be charged. Withdrawal fees depend on the method and are kept by the payment provider.

Bonuses

Bonus terms are shown before you choose a bonus. All bonuses are sticky, so you need to complete the wagering of bonus money before cashing it out, and a withdrawal or cancellation takes the bonus money away. Maximum bet limits apply while a bonus is active, and bonus buys, gamble features and similar options are not allowed during wagering. Abuse of bonuses, such as multiple accounts, can lead to confiscated winnings and a closed account.

Fair play

Collusion, cheating, fraud and the use of software bugs are not allowed. Large balances and unusual wins can be sent to a game check, which may take up to 7 working days. Money credited by mistake has to be returned.

Inactive and closed accounts

An account with no activity for 13 consecutive months becomes inactive and an inactive-account fee applies, with notice at least 14 days before it is taken. You can close your account at any time with at least 24 hours' notice through support, and any remaining balance is returned to you, subject to the checks above.

Complaints

Contact support as soon as possible about anything that goes wrong. Complaints about a bet or a payout of winnings are accepted within 72 hours, and an unresolved complaint can be taken to the licensing and supervision organisation.